What does this mean for your borrowers?
Our custom-built online forgiveness flow guides your borrowers through every step of the loan forgiveness process, whether they are eligible for a streamlined application or will use the full application.
Our team of experienced Loan Guides provides personalized support to your borrowers via email, chat, and phone – always grounded in empathy and a deep understanding of the latest PPP guidelines and legislation.
Your borrowers can use the online borrower application to make payments or take any other actions on their PPP loans. Scratch provides full servicing for any remaining balances not forgiven, up until pay-off.
What does this mean for you?
Boarding PPP loans with Scratch is fast and easy – we can ingest your loan data in your format and coordinate with you to communicate changes to your borrowers. After boarding, you can see portfolio insights daily via our SFTP or reporting API.
As your borrowers apply for forgiveness, we’ll verify their documents, request more information if needed, and submit forgiveness applications directly to the SBA in accordance with the latest guidelines.
Our platform and our team of Loan Guides are ready to apply regulatory changes quickly and accurately as the government continues to update its PPP loan guidance with new implications for lenders and borrowers.
