Loan servicing and forgiveness for Paycheck Protection Program loans

Scratch partners with bank and non-bank lenders to manage loan forgiveness and servicing for Paycheck Protection Program (PPP) loans. We provide full end-to-end servicing of PPP loans throughout their entire lifetime, unlike other PPP software solutions.

What does this mean for your borrowers?

PPP loan forgiveness, simplified

Our custom-built online forgiveness flow guides your borrowers through every step of the loan forgiveness process, whether they are eligible for the streamlined 3508EZ application or will use the full application.

Hands-on, empathetic support

Our team of experienced Loan Guides provides personalized support to your borrowers via email, chat, and phone – always grounded in empathy and a deep understanding of the latest PPP guidelines and legislation.

Visibility and control over their loans

Your borrowers can use the online borrower application to make payments or take any other actions on their PPP loans. Scratch provides full servicing for any remaining balances not forgiven, up until pay-off.

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What does this mean for you?

Easy integration and actionable insights

Boarding PPP loans with Scratch is fast and easy – we can ingest your loan data in your format and coordinate with you to communicate changes to your borrowers. After boarding, you can see portfolio insights daily via our SFTP or reporting API.

Verification and coordination with the SBA

As your borrowers apply for forgiveness, we’ll verify their documents, request more information if needed, and submit forgiveness applications directly to the SBA in accordance with the latest guidelines.

Flexibility, scalability, and adaptability

Our platform and our team of Loan Guides are ready to apply regulatory changes quickly and accurately as the government continues to update its PPP loan guidance with new implications for lenders and borrowers.

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See Scratch’s PPP servicing offering mentioned in The New York Times.

 

 

Ready to get started with Scratch?

If you are a PPP borrower looking for information about loan forgiveness, browse our PPP help center or contact us here to get support.

If you are a PPP lender, reach out to us through this form to start the conversation.