Private student loan servicing with Scratch

Scratch has reimagined loan servicing to help student borrowers understand, manage, and pay back their loans. Why choose Scratch as your private student loan servicing partner?

Private student loan servicing

Create a better experience for your student borrowers

A repayment experience you can trust

Your borrowers chose you for your streamlined, supportive, transparent origination experience. Why should their repayment experience be any different? Scratch extends your borrowers’ positive experience so they will remember you in the future and be more likely to refer you to their network.

Visibility and control over their loans

Your student borrowers can track and manage their loan progress in just a few clicks through the Scratch platform - anywhere, anytime. Borrowers can log in to Scratch to make payments, set up Autopay, view important documents, see real-time loan and payments information, and more.

Hands-on, empathetic support grounded in financial literacy

Students take on debt to get ahead, not to fall behind. As your servicing partner, we’re committed to helping your borrowers reach their goals – whether it’s finishing an undergraduate degree, completing a vocational program, or just staying on track with their financial health. Your borrowers can reach a Scratch Loan Guide in seconds via phone, chat, or email for personalized problem solving, empathetic guidance, and financial literacy basics.

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Enjoy a lender experience tailored for you

Loan innovation flexibility

Our technology-first platform is built to support innovation. Unlike most servicers, we're not limited by asset classes, features, or what's been done in the past. We’re ready to build custom features tailored to your student lending products – like variable interest rates or flexible accommodation policies – and support your expansion into new asset classes – like income share agreements (ISAs) or personal loans.

Actionable insights to grow your business

With Scratch you’ll never have to wonder if your reporting is accurate — or when it's going to arrive. Our technology handles the complexities of loan accounting to give you accurate, daily insights into your portfolio via our SFTP or our reporting API. Beyond automated loan accounting, the Scratch platform applies the outcomes of any student borrower’s life changes or loan updates real-time. No-interest forbearance? No problem. Your data will always be accurate, even when changes occur.

Cost-effective servicing to give you leverage

In an age of increasing competition, reducing the (historically inefficient) cost of servicing can make a real difference in helping you grow your business. Our technology automates the complexities associated with data, accounting, and compliance, so fewer costs are passed on to you as the lender. Scratch is committed to being an efficient and reliable servicing partner so you can put more resources into scaling your core business.

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Our track record servicing private student loans

Scratch’s first product was private student loan servicing, because we knew student borrowers could benefit most from loan transparency and financial literacy counseling to understand their experiences with debt. Since our founding we have partnered with bank and non-bank lenders to service millions in student loans.

End-to-end student loan servicing you can trust

In addition to our core platform offerings, we’ll manage components of student loan servicing such as:

  • Borrower inquiries via phone, email, and chat
  • Delinquency management
  • Collections until paid off or charged off
  • Skip tracing
  • Reporting to credit bureaus
  • PACER, bankruptcy, OFAC, and SCRA monitoring
Download our guide

Three ways to elevate your student loan servicing during COVID-19

Learn about tested ways to keep your student loan borrowers on track with their payments and long-term financial health – even during economic uncertainty.

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Student loan servicing guide

Ready to get started with Scratch?

We are building new partnerships with private student lenders like you every day, and look forward to speaking. Get in touch with us through this form to start the conversation.