We know the coronavirus (COVID-19) situation may be creating some uncertainty and concern for members of our community. That's why Scratch is doing everything we can to protect your safety and well-being, including your financial well-being.
We know borrowers, like you, already depend on Scratch every day – to understand, manage and pay back your loans with confidence. We're maximizing our existing capabilities to ensure we meet the challenges posed by the virus and continue to give you the support you need.
If you're experiencing any changes in your work, education, or personal life that may impact your ability to pay back your loan, please reach out to us. We're here to help. Our phone number is (844) 727-2684* and our support hours are: Monday-Thursday, 9AM to 8PM ET and Friday, 9AM to 5PM ET. Our Loan Guides, as always, are ready to talk through options that might be available to you. We'll be closely monitoring developments so we can provide you with the most up-to-date guidance.
As a team, we are committed to helping you navigate this situation in the best way possible, so please don't hesitate to get in touch.
Sincerely,
Sameh Elamawy
CEO at Scratch